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Privacy Policy

This policy explains how FacetGuard collects, uses, and shares information when you visit our marketing site, request early access, or use the FacetGuard app.

Last updated: December 30, 2025

Information we collect

We collect information you provide directly, data required to run the service, and basic usage data to understand how the site and app perform.

  • •Contact details like name, email, and message when you request early access or reach out.
  • •Store and account details provided by Shopify when you install the app.
  • •Catalog data you authorize us to access, such as products, collections, attributes, and metafields.
  • •Usage data like device type, pages viewed, IP address, and timestamps for analytics and security.

How we use information

We use information to operate FacetGuard, communicate with you, and improve data quality insights.

  • •Provide reports, alerts, and fix lists based on your catalog data.
  • •Respond to requests, support tickets, and onboarding questions.
  • •Send product updates related to early access or service changes.
  • •Maintain security, debug issues, and improve performance.

How we share information

We only share information as needed to run the service, comply with the law, or complete a business transaction.

  • •Vendors who help us host, analyze, or support the service (under confidentiality obligations).
  • •Shopify, when necessary to authenticate and sync data through the Shopify API.
  • •Legal authorities if required to comply with applicable law or protect rights.

We do not sell personal information.

Cookies & analytics

We use cookies and similar technologies to remember preferences and understand site usage. We also use analytics tools (like Google Analytics) to measure traffic and improve the marketing site.

You can control cookies through your browser settings, and some analytics tools provide opt-out mechanisms.

Data retention & security

We keep information only as long as needed for the purposes described above, including providing the service, complying with legal obligations, and resolving disputes.

We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your choices

You can request access, correction, or deletion of your information by contacting us. If you install the app, you can remove it at any time through Shopify to stop further data access.

To exercise these options, email [email protected].

Changes to this policy

We may update this policy from time to time. If we make changes, we’ll update the “Last updated” date above.